These terms set out what you get from InstaHost, what we expect in return, and what happens when something goes wrong.
InstaHost is a trading name of AMVEN Ltd, a company registered in England and Wales, company number 15878352, registered office 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ.
You can reach us on +44 330-043-2836 or by email at Legal@InstaHost.co.uk.
These terms apply when you buy or use any InstaHost service: cloud hosting, managed WordPress, managed and unmanaged VPS, domain names, SSL certificates and the CDN.
By placing an order you accept these terms, the Acceptable Use Policy and the Privacy Policy. If you are ordering on behalf of a business, you confirm you are authorised to bind it.
You must give accurate registration and billing details and keep them current. Domain registrations in particular carry a legal obligation to maintain accurate registrant contact data.
You are responsible for keeping your control panel credentials secure and for everything done through your account. Tell us immediately if you believe an account has been compromised.
We aim to keep your services available at least 99.9% of the time in any calendar month, excluding planned maintenance we have given notice of.
Where we fall below that in a calendar month, you can claim a refund of that month’s charges for the affected service. This is the written guarantee published on the cloud hosting page.
Claims must be made within 30 days of the end of the affected month, by email to Legal@InstaHost.co.uk.
Backups are retained for 30 days. Backups are a convenience and not a substitute for your own: you should keep independent copies of anything you cannot afford to lose.
Planned maintenance may occasionally require brief interruptions. We will give notice where we reasonably can.
Shared platforms work because usage is averaged across many customers. Under the InstaHost Flexible Limit Control Guarantee, if your usage exceeds your plan we average it over time, keep your site online, and contact you to discuss the right plan rather than suspending you without warning.
That guarantee is not a licence for sustained abuse of shared resources. See the Acceptable Use Policy.
All prices shown on the website exclude VAT, which is added at checkout at the prevailing rate.
Annual plans are charged at ten times the monthly price, so twelve months costs the same as ten. Domain names renew at the price they were registered at, not at an inflated renewal rate.
Subscriptions renew automatically until you cancel. Monthly plans renew each month and annual plans each year, at the price stated when you ordered.
We send a reminder to your registered email before an annual renewal is taken, and you can cancel at any time from the control panel.
If you are a consumer, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give you 14 days to cancel a distance contract. Where you ask us to begin the service within that period, you may be asked to acknowledge that you lose the right to cancel once it is fully performed.
Where you cancel within the 14 days having asked us to start immediately, we refund what you paid less a proportionate amount for the service already supplied.
Business customers have no statutory cooling-off period. You may cancel at any time and the service runs to the end of the period already paid for.
Domain registrations are non-refundable once registered, and SSL certificates once issued, because the registry or certificate authority fee is paid immediately and cannot be recovered.
We may suspend or terminate a service where payment is overdue, where the Acceptable Use Policy is breached, or where we are legally required to.
Except in cases of serious or illegal misuse, we will contact you first and give you a reasonable opportunity to put things right.
You may cancel at any time through the control panel or by contacting us.
You keep ownership of everything you host. You grant us only the limited permission needed to operate the service — storing, transmitting and backing up your data.
You are responsible for your content being lawful and for holding the rights to it.
Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.
Subject to that, our total liability to you is limited to the charges you have paid us for the affected service in the twelve months before the claim. We are not liable for lost profits, lost business or lost data where you have not kept your own backups.
We may update these terms. Material changes are notified by email to your registered address and by notice in the control panel, at least 30 days before they take effect. If a change materially disadvantages you, you may cancel without penalty before it applies.
These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.